1. Who We Are

Carbon Creative Ltd, “we” or “us”, is a Manchester-based design agency located in MediaCityUK, Salford (M50 2AB). We operate the website www.carboncreative.net

2. Data We Collect

We collect personal data that you voluntarily provide, including your name, email, telephone number, job title or company name, and any messages you send via contact forms, emails, phone, or other channels. We may also process technical data such as IP address, browser type, device, and analytics data via tools like Google Analytics.

3. How and Why We Use Your Data

We process your data to:

• Respond to enquiries, requests or applications
• Provide services, support or information you request
• Keep you informed about our work or events (if you’ve given permission)
• Understand our audience, website usage and improve experience through analytics
  We never keep personal data longer than necessary, and always delete it once it’s no longer required.

4. Lawful Basis for Processing

Data is processed under the lawful bases of consent, legitimate interest, or enquiry fulfilment. We only send marketing communications with your explicit opt-in and provide an easy withdrawal option at any time.

5. Cookies & Similar Technologies

We use cookies with your consent to:

• Enable site functionality
• Conduct analytics (e.g. Google Analytics cookies)
• Manage marketing preferences
  A cookie consent banner appears on your first visit. You can withdraw consent or block cookies via browser settings

6. Third-Party Services & Integrations

We use third-party services (e.g. email platforms, analytics, CRM, social media) that may receive anonymized or pseudonymised data. We do not sell or share your personal information with third parties for marketing without your explicit permission.

7. Your Privacy Rights

Under UK‑GDPR and the UK Data Protection Act 2018, you have the right to:

• Access your personal data
• Correction of inaccuracies
• Erasure (“right to be forgotten”)
• Restrict or object to processing
• Be informed how your data is used
• Data portability
  
  To exercise your rights, or to request access or deletion, contact us at hello@carboncreative.net. We will respond within one month unless complexity allows extension.

8. Data Security

Your data is stored securely, and accessible only by authorised staff. We monitor and update our security protocols to protect against unauthorised access, loss or disclosure.

9. Data Retention

We retain enquiry and communication data for as long as necessary for the purpose it was collected, typically up to 2 years or until you request deletion.

10. Complaints

If you’re unhappy with how your data is handled, please contact hello@carboncreative.co.uk. You can also raise concerns with the UK Information Commissioner’s Office (ICO).

11. Policy Updates

We may update this policy periodically. The updated version will be posted on this page with an effective date. We recommend you review it regularly. Significant changes will be highlighted when you next visit or via email if relevant.

Contact Us

If you have questions or wish to exercise your data rights, please email hello@carboncreative.co.uk or call us on 0161 877 3500.